Customer Experience Service Advisor

Hacienda Ford; Edinburg (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Sick Leave

Paid Holidays

Employee Discounts

Job summary

Hacienda Ford in Edinburg, TX is seeking a Service Advisor to greet guests, schedule appointments, and act as liaison between customers and service technicians. You will provide an excellent service experience, understand customer needs, and ensure timely communication throughout the repair process.

The role requires a professional appearance, excellent communication, and the ability to thrive in a fast-paced environment while maintaining high CSI.

Qualifications

• Professional appearance and presentation required.
• Strong communication skills with customers and team members.
• Ability to set and achieve targeted goals in a fast-paced environment.

Responsibilities

• Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of vehicle problems.
• Discuss schedule maintenance with cost and time estimates.
• Greet clients on the service drive and guide them through the service process.
• Walk around the customer's vehicle to understand needs and communicate findings.
• Ensure all necessary documentation is complete and compliant with regulations.

Skills

Professional appearance

Excellent communication

Goal orientation

Multitasking

Job description

Hacienda Ford in Edinburg, TX is seeking a Service Advisor to greet guests, schedule appointments, and act as liaison between customers and service technicians. You will provide an excellent service experience, understand customer needs, and ensure timely communication throughout the repair process.

The role requires a professional appearance, excellent communication, and the ability to thrive in a fast-paced environment while maintaining high CSI.