Automotive Service Advisor: Customer Care & Diagnostics

Fiestachevy; Edinburg (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retailer in Edinburg, Texas is seeking a Service Advisor to interact with customers and ensure their automotive needs are met. Responsibilities include handling customer communications, accurately documenting service requests, and coordinating vehicle deliveries. Candidates should possess strong automotive knowledge and customer service skills. This role emphasizes teamwork and attention to detail.

Qualifications

• Must have a valid driver’s license and a safe driving record.
• Must be at least 21 years old.
• Must pass a drug test and background screening.

Responsibilities

• Answer phone calls and emails to address customer concerns.
• Accurately record issues into the Dealer Management System.
• Communicate estimated completion time and follow up with customers.

Skills

Knowledge of automotive repair techniques

Customer service skills

Attention to detail

Ability to follow instructions

Teamwork

Tools

Dealer Management System

MS Office

Automotive test equipment

Job description

A leading automotive retailer in Edinburg, Texas is seeking a Service Advisor to interact with customers and ensure their automotive needs are met. Responsibilities include handling customer communications, accurately documenting service requests, and coordinating vehicle deliveries. Candidates should possess strong automotive knowledge and customer service skills. This role emphasizes teamwork and attention to detail.