Vehicle Service Advisor - Quick Lane (Customer Focus)

Hacienda Ford; Edinburg (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance: %

401(K) Plan

Life Insurance

Paid Vacation

Sick leave

Paid Holidays

Employee discounts

Job summary

Hacienda Ford is seeking a welcoming Service Advisor at its Quick Lane to greet customers, schedule service, and act as the liaison between customers and technicians. You will ensure accurate diagnostics, provide cost and time estimates, and maintain outstanding CSI through proactive communication and service excellence.

Responsibilities include handling walk-arounds, updating clients on status, and ensuring all paperwork meets regulatory standards while fostering brand loyalty.

Qualifications

• Professional appearance.
• Excellent communication capability.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Schedule service for customers in person or over the phone to ensure prompt diagnosis.
• Discuss maintenance with cost and time estimates.
• Greet clients and perform a thorough vehicle walk-around.
• Ensure all documentation is complete and compliant with regulations.
• Communicate with technicians, team leader, and parts associates for timely work completion.
• Update clients on vehicle status and progress.
• Provide an exceptional customer experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).

Skills

Professional appearance

Excellent communication

Goal setting

Multi-tasking

Job description

Hacienda Ford is seeking a welcoming Service Advisor at its Quick Lane to greet customers, schedule service, and act as the liaison between customers and technicians. You will ensure accurate diagnostics, provide cost and time estimates, and maintain outstanding CSI through proactive communication and service excellence.

Responsibilities include handling walk-arounds, updating clients on status, and ensuring all paperwork meets regulatory standards while fostering brand loyalty.