Automotive Service Advisor - Guest Experience Pro

South texas auto group; San Antonio (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Purchase Program

Job summary

South Texas Auto Group in Texas is seeking a Service Advisor to greet guests, schedule appointments, and serve as the liaison between customers and service technicians. You will translate repair needs, provide estimates, upsell services with integrity, and help maintain CSI scores while delivering an outstanding customer experience.

Responsibilities include communicating with customers, coordinating repairs, and ensuring high-quality service outcomes in a dealership setting.

Qualifications

• Greet guests and schedule appointments.
• Liaise between customers and service techs.
• Upsell additional services with integrity.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

South Texas Auto Group in Texas is seeking a Service Advisor to greet guests, schedule appointments, and serve as the liaison between customers and service technicians. You will translate repair needs, provide estimates, upsell services with integrity, and help maintain CSI scores while delivering an outstanding customer experience.

Responsibilities include communicating with customers, coordinating repairs, and ensuring high-quality service outcomes in a dealership setting.