Customer Experience & Scheduling Specialist

Waltham Services; Richmond (VA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive earnings

Comprehensive benefits

Job summary

Orkin is hiring a Customer Service Specialist in Richmond, VA. You will field calls, schedule visits, and coordinate service routes with emphasis on empathy, accuracy, and timely communication.

Ideal candidates bring prior customer service or sales experience, strong interpersonal skills, and proficiency with Microsoft Office. Training is provided; industry experience is not required.

Qualifications

• Experience in customer service or sales preferred.
• Strong interpersonal and communication skills.
• Basic computer skills with various software and web-based applications.
• Proficiency in Microsoft Office.
• Attention to detail and ability to follow through.
• Ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule technicians and optimize drive time and routes.
• Identify customer needs through listening and questioning.
• Maintain accurate customer data including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and protect customer privacy.

Skills

Customer service

Sales experience

Interpersonal skills

Microsoft Office

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office suite

CRM systems

Job description

Orkin is hiring a Customer Service Specialist in Richmond, VA. You will field calls, schedule visits, and coordinate service routes with emphasis on empathy, accuracy, and timely communication.

Ideal candidates bring prior customer service or sales experience, strong interpersonal skills, and proficiency with Microsoft Office. Training is provided; industry experience is not required.