Customer Experience & Scheduling Specialist

Interior Logic Group; Minneapolis, Northern (MN, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Crew2 is seeking a Customer Service Coordinator in Minneapolis, MN to create a quality customer service experience via inbound/outbound calls. Responsibilities include scheduling, inquiries, updates, appointments, issue resolution, and maintaining a CRM. Some sales leads may be developed and qualified.

The role offers full-time hours at $17/hr. Strong communication and Microsoft Office skills are required, with a high school diploma or GED mandatory. Alignment with VOC metrics is expected.

Qualifications

• High school diploma or GED.
• Problem resolution and strong customer service skills.
• Detail oriented with high accuracy.
• Team player able to multitask.
• Experience with Microsoft applications.
• Excellent oral and written communication.
• Call or contact center experience preferred.

Responsibilities

• Customer Experience: field questions, ensure customer-focused communication, document interactions.
• Product Sales: qualify inquiries, promote products, present pricing and terms per procedures.
• Contact Center Team Partnership: support Service and Sales teams to enable peak performance.

Skills

Problem resolution

Customer service

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Crew2 is seeking a Customer Service Coordinator in Minneapolis, MN to create a quality customer service experience via inbound/outbound calls. Responsibilities include scheduling, inquiries, updates, appointments, issue resolution, and maintaining a CRM. Some sales leads may be developed and qualified.

The role offers full-time hours at $17/hr. Strong communication and Microsoft Office skills are required, with a high school diploma or GED mandatory. Alignment with VOC metrics is expected.