Service Scheduler & Customer Experience Pro

CORNERSTONE AUTO GROUP; Elk River (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Training and Development

Paid Time Off (PTO)

Flexible Schedule 40 Hour Workweek

Career Path and Promotion Opportunites

Free College Education

Job summary

Cornerstone Auto Group in Elk River, MN is seeking a Service Scheduler to join our team. You will handle incoming calls and online leads to schedule service appointments, follow up for satisfaction, and coordinate recalls and maintenance needs with advisors.

A professional appearance and strong clerical skills help ensure excellent customer experiences. The role requires at least a high school diploma and 2 years in customer service, plus proficient computer use and dependable attendance.

Qualifications

• 2 years of customer service experience required.
• Excellent communication skills and professional demeanor.
• Strong computer literacy and ability to use multiple programs at once.

Responsibilities

• Answer incoming calls and internet leads to schedule appointments.
• Make satisfaction calls regarding sales, warranties, pricing, and complaints and document responses.
• Proactively set appointments for recalls and required maintenance.
• Maintain a professional appearance and courteous, efficient service.
• Work in a fast-paced environment and flexible hours as needed.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High School Diploma or equivalent

Job description

Cornerstone Auto Group in Elk River, MN is seeking a Service Scheduler to join our team. You will handle incoming calls and online leads to schedule service appointments, follow up for satisfaction, and coordinate recalls and maintenance needs with advisors.

A professional appearance and strong clerical skills help ensure excellent customer experiences. The role requires at least a high school diploma and 2 years in customer service, plus proficient computer use and dependable attendance.