Customer Service Coordinator

Interior Logic Group; Minneapolis, Northern (MN, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Crew2 is seeking a Customer Service Coordinator in Minneapolis, MN to create a quality customer service experience via inbound/outbound calls. Responsibilities include scheduling, inquiries, updates, appointments, issue resolution, and maintaining a CRM. Some sales leads may be developed and qualified.

The role offers full-time hours at $17/hr. Strong communication and Microsoft Office skills are required, with a high school diploma or GED mandatory. Alignment with VOC metrics is expected.

Qualifications

• High school diploma or GED.
• Problem resolution and strong customer service skills.
• Detail oriented with high accuracy.
• Team player able to multitask.
• Experience with Microsoft applications.
• Excellent oral and written communication.
• Call or contact center experience preferred.

Responsibilities

• Customer Experience: field questions, ensure customer-focused communication, document interactions.
• Product Sales: qualify inquiries, promote products, present pricing and terms per procedures.
• Contact Center Team Partnership: support Service and Sales teams to enable peak performance.

Skills

Problem resolution

Customer service

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

Crew2's Customer Service Coordinator is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call centre environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.

Primary Job Functions:

Customer Experience: Fields customer questions and concerns in a professional manner utilizing all resources available Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes Provides customers with production and service information Schedules customer installations according to established processes Makes post-installation follow up calls ensuring the installation experience was one that delights customers Routes customer calls to appropriate department or resource Keeps informed of new processes and policies

Product Sales: Fields customer service inquiries in a professional manner and determines customer requirements and expectations Develops, qualifies, and effectively promotes products and services Illustrates knowledge of features and benefits of various Crew2 programs Presents pricing, credit, and terms information in accordance with standard procedures Creates a positive customer experience to help generate sales and repeat business Maintains complete and accurate records: Processes customer information accurately and according to process Uses available tools for monitoring and tracking information

Contact Center Team Partnership: Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best.

Requirements:

• High school diploma or GED
• Problem resolution skills and strong customer service skills
• Detail oriented with high level of accuracy
• Team player with the ability to multitask
• Experienced in Microsoft applications
• Excellent oral and written communication skills
• Call or contact center experience is preferred

Position offers full time hours at $17/hr.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

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