Customer Service Coordinator

Crew 2, Inc.; Minneapolis (MN); On-site; USD 22,000 - 26,000; Full time

Job summary

Crew2, Inc. is seeking a Customer Service Coordinator to deliver a quality experience in an inbound and outbound call center. You will schedule installations, handle inquiries, provide updates, and maintain accurate records.

You may develop and qualify sales leads, promote Crew2 programs, and help drive VOC metrics while ensuring customer satisfaction and timely follow-ups in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Strong problem-resolution and customer-service skills.
• Detail-oriented with high accuracy and teamwork.

Responsibilities

• Answer customer questions and concerns professionally using available resources.
• Schedule installations according to established processes.
• Make post-installation follow-up calls to ensure satisfaction.
• Route calls to appropriate department or resource.
• Develop, qualify, and promote Crew2 programs and services.
• Maintain complete and accurate records of customer interactions and transactions.
• Provide product and service information and pricing where applicable.

Skills

Customer service

Problem solving

Communication

Team player

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

CRM

Job description

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.Crew2's Customer Service Coordinator is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.Primary Job Functions:Customer Experience:Fields customer questions and concerns in a professional manner utilizing all resources availableStrives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documentedEnsures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomesProvides customers with production and service informationSchedules customer installations according to established processesMakes post-installation follow up calls ensuring the installation experience was one that delights customersRoutes customer calls to appropriate department or resourceKeeps informed of new processes and policies Product Sales:Fields customer service inquires in a professional manner and determines customer requirements and expectationsDevelops, qualifies, and effectively promotes products and servicesIllustrates knowledge of features and benefits of various Crew2 programsPresents pricing, credit, and terms information in accordance with standard proceduresCreates a positive customer experience to help generate sales and repeat businessMaintains complete and accurate records:Processes customer information accurately and according to processUses available tools for monitoring and tracking informationContact Center Team Partnership:Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their bestRequirements:High school diploma or GEDProblem resolution skills and strong customer service skillsDetail oriented with high level of accuracyTeam player with the ability to multitaskExperienced in Microsoft applicationsExcellent oral and written communication skillsCall or contact center experience is preferredPosition offers full time hours at $17/hr.If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.