Customer Success & Membership Coordinator

Ultimate Staffing; Eden Prairie (MN); On-site; USD 30,000 - 32,000; Full time

Job summary

Ultimate Staffing is seeking a Customer Service & Membership Coordinator in Eden Prairie, MN. You will handle customer inquiries via phone, email, and chat, process memberships and event registrations, and maintain accurate member data in a fast-paced environment.

The role requires 2+ years in customer service or related fields, plus proficiency with Microsoft Office and Excel. Excellent written and verbal communication and strong attention to detail are essential for success.

Qualifications

• 2+ years of customer service, administrative, membership services, or related experience.
• Proficiency in Microsoft Office Suite, including MS Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and timely responses.
• Ability to prioritize tasks and manage multiple responsibilities.

Responsibilities

• Provide prompt, professional customer support via phone, email, and chat.
• Listen to inquiries and identify solutions.
• Process new memberships, renewals, orders, and subscriptions.
• Conduct monthly outreach to members regarding renewals.
• Maintain and update member and customer information.
• Assist with membership questions, events, publications, products, and services.
• Process event registrations, transfers, payments, and refunds.
• Prepare and distribute registrations, receipts, and invoices.
• Support event administration, including badge prep and attendee records.
• Assist with collections for outstanding invoices.
• Collaborate with internal departments for accurate financial recordkeeping.
• Partner with reception to manage front desk and calls.
• Represent the organization at local events with occasional travel.

Skills

Customer service

MS Excel

Attention to detail

Communication

Multitasking

Education

Postsecondary education

Tools

Microsoft Office

Job description

Ultimate Staffing is seeking a Customer Service & Membership Coordinator in Eden Prairie, MN. You will handle customer inquiries via phone, email, and chat, process memberships and event registrations, and maintain accurate member data in a fast-paced environment.

The role requires 2+ years in customer service or related fields, plus proficiency with Microsoft Office and Excel. Excellent written and verbal communication and strong attention to detail are essential for success.