Office Coordinator / Service Scheduler

LHH; Amelia (OH); On-site; USD 28,929 - 34,440; Full time

Job summary

LHH is seeking a detail-oriented Office Coordinator to support scheduling, customer communications, and day-to-day administrative operations. This role serves as a key point of contact for customers and internal staff, ensuring service appointments are organized efficiently and information is communicated accurately.

Temp to hire position paying $21–$25 per hour, with training on systems and procedures, a structured environment, and opportunities to learn and grow within a collaborative office.

Qualifications

• Experience in customer service, scheduling, dispatching, or office administration.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Highly organized with strong attention to detail.

Responsibilities

• Manage incoming calls and respond to customer inquiries.
• Coordinate daily service schedules and assign work requests to field personnel.
• Keep customers informed of appointment times, schedule adjustments, and service updates.
• Monitor technician availability and update schedules accordingly.
• Maintain accurate appointment records within scheduling software.
• Provide administrative support including data entry, document management, and invoicing assistance.
• Follow up with customers regarding service requests and outstanding items.
• Assist with the coordination of daily office activities and workflow.
• Communicate effectively with field staff and office personnel to ensure smooth operations.
• Support customer satisfaction by providing timely and professional service.

Skills

Customer service

Scheduling

Dispatching

Office administration

Microsoft Excel

Tools

Scheduling software

Job description

Our client is looking for a detail-oriented and customer-focused Office Coordinator to support scheduling, customer communications, and day-to-day administrative operations. This role serves as a key point of contact for customers and internal staff, ensuring service appointments are organized efficiently and information is communicated accurately. The company offers a structured environment with established procedures and provides training on its systems and processes. This position is temp to hire and will pay between $21 and $25/hr.

Responsibilities

• Manage incoming calls and respond to customer inquiries.
• Coordinate daily service schedules and assign work requests to field personnel.
• Keep customers informed of appointment times, schedule adjustments, and service updates.
• Monitor technician availability and update schedules accordingly.
• Maintain accurate appointment records within scheduling software.
• Provide administrative support including data entry, document management, and invoicing assistance.
• Follow up with customers regarding service requests and outstanding items.
• Assist with the coordination of daily office activities and workflow.
• Communicate effectively with field staff and office personnel to ensure smooth operations.
• Support customer satisfaction by providing timely and professional service.

Qualifications

• Previous experience in customer service, scheduling, dispatching, or office administration.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Highly organized with strong attention to detail.
• Positive, team-oriented attitude and reliable work habits.
• Comfortable learning new software applications and business processes.
• Working knowledge of Microsoft Office, including Excel.
• Strong problem-solving and follow-up skills.
• Ability to work effectively in a collaborative office setting.