Customer-Focused Installation Coordinator

Interior Logic Group; Minneapolis (MN); On-site; USD 24,796 - 27,552; Full time

Job summary

Crew2 is seeking a Project Coordinator in Minneapolis to act as the main liaison between customers and installers, ensuring smooth scheduling and high-quality service experiences.

You will coordinate timelines, communicate expectations, and proactively handle requests, while supporting production and maintaining top-tier customer satisfaction. A degree in business or construction-related fields is preferred, with relevant experience valued.

Qualifications

• Associate degree in Business, Construction Management, Project Management, or a related field required; OR equivalent combination of education and related work experience.
• Bachelor’s degree in a relevant field preferred.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Conduct proactive outreach to customers to review installation timing, requirements, and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as the primary point of contact and problem solver when issues arise during the installation process.
• Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.
• Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.
• Coordinate and dispatch work orders to service providers daily.
• Communicate installation expectations to installers and ensure customers are prepared for service.
• Confirm completion of work and verify customer satisfaction.
• Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
• Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.
• Ensure timely and accurate payment to service providers.
• Support the production team in achieving operational excellence and delivering exceptional customer outcomes.
• Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.

Skills

Strong personal leadership

Verbal & written communication

Interpersonal skills

Customer-focused mindset

Building trades experience

Problem-solving

Multi-tasking

Education

Associate degree in Business, Construction Management, Project Management, or related field

Bachelor’s degree preferred

Tools

Crew2 programs knowledge

Job description

Crew2 is seeking a Project Coordinator in Minneapolis to act as the main liaison between customers and installers, ensuring smooth scheduling and high-quality service experiences.

You will coordinate timelines, communicate expectations, and proactively handle requests, while supporting production and maintaining top-tier customer satisfaction. A degree in business or construction-related fields is preferred, with relevant experience valued.