Customer Service & Sales Support Coordinator

Crew 2, Inc.; Minneapolis (MN); On-site; USD 22,000 - 26,000; Full time

Job summary

Crew2, Inc. is seeking a Customer Service Coordinator to deliver a quality experience in an inbound and outbound call center. You will schedule installations, handle inquiries, provide updates, and maintain accurate records.

You may develop and qualify sales leads, promote Crew2 programs, and help drive VOC metrics while ensuring customer satisfaction and timely follow-ups in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Strong problem-resolution and customer-service skills.
• Detail-oriented with high accuracy and teamwork.

Responsibilities

• Answer customer questions and concerns professionally using available resources.
• Schedule installations according to established processes.
• Make post-installation follow-up calls to ensure satisfaction.
• Route calls to appropriate department or resource.
• Develop, qualify, and promote Crew2 programs and services.
• Maintain complete and accurate records of customer interactions and transactions.
• Provide product and service information and pricing where applicable.

Skills

Customer service

Problem solving

Communication

Team player

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

CRM

Job description

Crew2, Inc. is seeking a Customer Service Coordinator to deliver a quality experience in an inbound and outbound call center. You will schedule installations, handle inquiries, provide updates, and maintain accurate records.

You may develop and qualify sales leads, promote Crew2 programs, and help drive VOC metrics while ensuring customer satisfaction and timely follow-ups in a fast-paced environment.