Customer Experience & Scheduling Specialist

Orkin; Conyers (GA); Hybrid; USD 48,712,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Sick leave

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Volunteer opportunities

Training program

Job summary

Orkin is seeking a Customer Relations Specialist in Conyers, GA. This role focuses on delivering exceptional service by coordinating service visits, managing routes, and supporting customer satisfaction.

The position emphasizes a service mindset, accountability to the team, and precise data handling in a fast-paced environment. Training and growth opportunities are highlighted within Orkin's established program.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based & Web-based system to track routes and optimize schedules with training provided.
• Schedule appointments for technicians to minimize drive time and distance.
• Use active listening to identify customer concerns and needs.
• Maintain customer database with accurate information including call details, dispositions, payments, and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service experience

Sales experience

Interpersonal communication

Basic computer skills

Microsoft Office

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

CRM / Windows-based systems

Job description

Orkin is seeking a Customer Relations Specialist in Conyers, GA. This role focuses on delivering exceptional service by coordinating service visits, managing routes, and supporting customer satisfaction.

The position emphasizes a service mindset, accountability to the team, and precise data handling in a fast-paced environment. Training and growth opportunities are highlighted within Orkin's established program.