Customer Experience & Scheduling Specialist

Rollins, Inc.; Newnan (GA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid vacation, holidays, and sick time

Tuition reimbursement

Employee discounts

Volunteer opportunities

Industry-leading training

Job summary

Rollins, Inc. (Orkin) is hiring a Customer Relations Specialist in the United States, GA/Newnan area. You’ll handle customer inquiries, schedule service visits, and optimize routes while maintaining accuracy and high service standards.

No industry experience is required to start; comprehensive training and a strong benefits package are provided, including medical, dental, vision, a 401(k) plan, and paid time off.

Qualifications

• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Previous experience in Customer Service or Sales preferred.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and/or distance.
• Use listening skills to identify customer concerns and evaluate needs.
• Maintain customer database with accurate information including call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguards customer privacy and proprietary information.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Basic computer skills

Attention to detail

Time management

Prioritization

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Rollins, Inc. (Orkin) is hiring a Customer Relations Specialist in the United States, GA/Newnan area. You’ll handle customer inquiries, schedule service visits, and optimize routes while maintaining accuracy and high service standards.

No industry experience is required to start; comprehensive training and a strong benefits package are provided, including medical, dental, vision, a 401(k) plan, and paid time off.