Elite Customer Relations Specialist, Pest Services

Crane Pest Control Inc.; Newnan (GA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation and holidays

Life insurance

Tuition reimbursement

Employee discounts

Job summary

Orkin is seeking a Customer Relations Specialist in Newnan, GA, to deliver top-tier service and coordinate visits, while minimizing drive time for field staff. No prior industry experience is required as Orkin offers comprehensive training.

Your role will support customer satisfaction, maintain records, and collaborate with a team committed to quality. Orkin provides strong benefits and growth opportunities.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguards customer’s privacy and other proprietary information.

Skills

Customer service

Sales

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Relations Specialist in Newnan, GA, to deliver top-tier service and coordinate visits, while minimizing drive time for field staff. No prior industry experience is required as Orkin offers comprehensive training.

Your role will support customer satisfaction, maintain records, and collaborate with a team committed to quality. Orkin provides strong benefits and growth opportunities.