Customer Experience & Scheduling Specialist

Safelite; Bangor (AL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company matching

Medical coverage

Paid time off

Company holidays

Volunteer days

Paid training

Job summary

Safelite is hiring a Customer Advocate to greet customers, handle administrative tasks, scheduling, work orders and invoicing, and answer calls and emails. You will play a key role in delivering a memorable customer experience at our location.

The role offers paid training, opportunities for tuition reimbursement, and a comprehensive benefits package. A professional appearance and strong communication are essential.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and efficiently.
• Manage calls, emails and faxes for service issues, pricing, warranties, and dispatch.
• Confirm and complete work order information, including insurance verification.
• Process buyouts, invoices, and rebills; manage credits memos.
• Review orders and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Education

High School Diploma/GED/Equivalent

Job description

Safelite is hiring a Customer Advocate to greet customers, handle administrative tasks, scheduling, work orders and invoicing, and answer calls and emails. You will play a key role in delivering a memorable customer experience at our location.

The role offers paid training, opportunities for tuition reimbursement, and a comprehensive benefits package. A professional appearance and strong communication are essential.