Customer Experience & Scheduling Specialist

Safelite; Mandeville (LA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Healthcare benefits

Paid training

Job summary

Safelite is seeking a Customer Advocate to be the first impression for our customers, handling administrative processes, scheduling, work orders and invoicing, and greeting guests in person. You will manage calls, emails, and faxes for service issues, verify information, and support dealers and national accounts while delivering world-class customer service in a fast-paced environment.

This role offers competitive weekly pay, a robust benefits package, tuition reimbursement, paid training, and

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch, repair, and related tasks.
• Verify and complete work orders, insurance verification, and associated information.
• Process invoices, memos, and rebills; manage dealer part orders and special accounts.
• Perform other duties as assigned.

Skills

World class customer service

Professional appearance

Ability to travel

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the first impression for our customers, handling administrative processes, scheduling, work orders and invoicing, and greeting guests in person. You will manage calls, emails, and faxes for service issues, verify information, and support dealers and national accounts while delivering world-class customer service in a fast-paced environment.

This role offers competitive weekly pay, a robust benefits package, tuition reimbursement, paid training, and