Customer Experience & Admin Specialist

Safelite; Arvada (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

PTO and paid holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to greet in-shop customers, manage administrative tasks, and resolve service issues with timely, friendly solutions.

You'll handle calls, emails, and faxes, verify work orders, and support pricing, warranties, and scheduling while upholding safety and professional appearance in a fast-paced environment.

This role offers competitive pay, benefits, and tuition reimbursement as part of Safelite's commitment to work-life balance and employee growth.

Qualifications

• Experience delivering world-class customer service in a fast-paced environment.
• Ability to communicate clearly with customers via multiple channels.
• Professional appearance and strong problem-solving mindset.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, e-mails, and faxes for service issues, pricing, warranties, and scheduling.
• Verify and complete work order information, including insurance verification.
• Process invoices, credits, rebills, and other administrative tasks.
• Coordinate with national centers and dealer accounts as needed.
• Perform other duties as assigned to maintain smooth operations.

Skills

Customer service

Communication

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet in-shop customers, manage administrative tasks, and resolve service issues with timely, friendly solutions.

You'll handle calls, emails, and faxes, verify work orders, and support pricing, warranties, and scheduling while upholding safety and professional appearance in a fast-paced environment.

This role offers competitive pay, benefits, and tuition reimbursement as part of Safelite's commitment to work-life balance and employee growth.