Customer Experience Coordinator

Rollins, Inc.; Tallahassee (FL); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Orkin is seeking a Customer Relations Specialist to deliver friendly, reliable service and support to customers while coordinating service visits. You will manage scheduling, route efficiency and customer inquiries with a focus on accuracy and empathy.

Join a team that values integrity, growth, and community impact, backed by a long history of industry leadership and comprehensive benefits.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training will be provided.

Skills

Customer service

Sales

Interpersonal skills

Microsoft Office

Time management

Attention to detail

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Customer Relations Specialist to deliver friendly, reliable service and support to customers while coordinating service visits. You will manage scheduling, route efficiency and customer inquiries with a focus on accuracy and empathy.

Join a team that values integrity, growth, and community impact, backed by a long history of industry leadership and comprehensive benefits.