Customer Experience & Scheduling Coordinator

Luxury Bath Technologies; La Mesa (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator who is technologically proficient to join our growing team. You will support customers by phone, text, and email, coordinate appointments, manage CRM records, and collaborate with sales, marketing, operations, and admin teams.

This role blends client service with administrative tasks in-office.

Qualifications

• Excellent communication across phone, text, and email.
• Highly organized with strong attention to detail.
• Able to juggle multiple priorities and tasks.
• Willing to learn new software quickly and adapt to change.
• Comfortable using CRM platforms and basic business tools.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Skills

Friendly demeanor

Organized

Detail-oriented

Customer service

CRM experience

Technologically proficient

Multitasking

Tools

CRM platforms

Spreadsheets

Internal systems

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator who is technologically proficient to join our growing team. You will support customers by phone, text, and email, coordinate appointments, manage CRM records, and collaborate with sales, marketing, operations, and admin teams.

This role blends client service with administrative tasks in-office.