Customer Experience & Admin Specialist

Luxury Bath; El Cajon (CA); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator to support customers and collaborate with sales, marketing, and operations teams.

You’ll help keep appointments, leads, and day‑to‑day tasks moving, wear multiple hats, and adapt to changing priorities and processes. Office-based position with opportunities to grow.

Formación

• Experience supporting sales, marketing, operations, and administrative teams.
• Strong organizational and multitasking abilities.
• Adept with computers and learning new software quickly.

Responsabilidades

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow‑up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Conocimientos

CRM platforms

Calendar management

Attention to detail

Customer service

Herramientas

CRM software

Descripción del empleo

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator to support customers and collaborate with sales, marketing, and operations teams.

You’ll help keep appointments, leads, and day‑to‑day tasks moving, wear multiple hats, and adapt to changing priorities and processes. Office-based position with opportunities to grow.