Customer Experience & Operations Coordinator

Luxury Bath; La Mesa (CA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

American Bathroom Remodelers in San Diego, CA, is seeking a dependable Customer Experience & Administrative Coordinator to join our growing team in-office. You’ll support customers while working closely with sales, marketing, operations, and administrative colleagues to keep appointments, leads, and day-to-day tasks moving.

The right candidate will be highly organized, proactive, tech‑savvy, and comfortable learning new systems quickly.

Formación

• Dependable and highly organized, with attention to detail.
• Comfortable working with multiple priorities and schedules.
• Strong communication skills for phone, text, and email interactions.
• Proactive and tech‑savvy with quickly adaptable software knowledge.

Responsabilidades

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow‑up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Conocimientos

CRM proficiency

Calendar management

Customer communication

Multi-tasking

Herramientas

CRM software

Office suite

Descripción del empleo

American Bathroom Remodelers in San Diego, CA, is seeking a dependable Customer Experience & Administrative Coordinator to join our growing team in-office. You’ll support customers while working closely with sales, marketing, operations, and administrative colleagues to keep appointments, leads, and day-to-day tasks moving.

The right candidate will be highly organized, proactive, tech‑savvy, and comfortable learning new systems quickly.