Customer Experience & Admin Coordinator | Scheduling & CRM

Luxury Bath Technologies; El Cajon (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

American Bathroom Remodelers is seeking a dependable and organized Customer Experience & Administrative Coordinator to join our San Diego in-office team. You will support customers while collaborating with sales, marketing, operations, and administrative teams to keep appointments, leads, and day-to-day tasks moving.

This role involves learning new systems, wearing multiple hats, and adapting as priorities and processes change. Strong tech proficiency and CRM experience are valued.

Qualifications

• Friendly, confident, and professional on the phone.
• Highly organized and detail-oriented.
• Dependable and strong at follow-through.
• Comfortable juggling multiple priorities.
• Proactive and willing to help where needed.
• Technologically proficient and capable of learning new software quickly.
• Experienced with CRM platforms, email, calendars, spreadsheets, and business applications.
• Able to troubleshoot unfamiliar systems without step-by-step instructions.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for our Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Skills

Communication

Organization

Dependability

Multitasking

Proactivity

Tech literacy

CRM experience

Scheduling

Tools

CRM systems

Email clients

Calendars

Spreadsheets

Web-based tools

Job description

American Bathroom Remodelers is seeking a dependable and organized Customer Experience & Administrative Coordinator to join our San Diego in-office team. You will support customers while collaborating with sales, marketing, operations, and administrative teams to keep appointments, leads, and day-to-day tasks moving.

This role involves learning new systems, wearing multiple hats, and adapting as priorities and processes change. Strong tech proficiency and CRM experience are valued.