Tech-Savvy Customer Experience & Admin Coordinator

Luxury Bath Technologies; National City (CA); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator for in-office support. You will handle customer interactions by phone, text, and email, schedule appointments, and coordinate calendars with the Design Coordinators.

The role requires strong organizational skills, tech proficiency, and the ability to adapt as priorities change. You will collaborate with sales, marketing, operations, and admin teams to keep leads and tasks moving

Formación

• Experience in customer service or scheduling is a plus.
• Strong organizational skills and attention to detail.
• Ability to learn new software quickly.
• Ability to manage multiple priorities and deadlines.

Responsabilidades

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for our Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Conocimientos

Friendly demeanor

Organized

Tech-savvy

CRM experience

Multitasking

Herramientas

CRM platforms

Excel

Spreadsheets

Calendar apps

Descripción del empleo

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator for in-office support. You will handle customer interactions by phone, text, and email, schedule appointments, and coordinate calendars with the Design Coordinators.

The role requires strong organizational skills, tech proficiency, and the ability to adapt as priorities change. You will collaborate with sales, marketing, operations, and admin teams to keep leads and tasks moving