Client Experience & Admin Operations Coordinator

Luxury Bath; National City (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to join our growing team. You’ll support customers while collaborating with sales, marketing, operations, and administrative staff to keep appointments, leads, and tasks moving.

This role requires comfort with learning new systems, adapting to changing priorities, and handling multiple hats with a proactive, resourceful mindset. In-office environment.

Qualifications

• Customer service or administrative support experience preferred.
• Strong organizational skills and attention to detail.
• Proficient with CRM, calendars and spreadsheets.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow‑up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Skills

Customer service

Organizational skills

CRM knowledge

Communication skills

Tools

CRM platforms

Spreadsheets

Calendars

Email clients

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to join our growing team. You’ll support customers while collaborating with sales, marketing, operations, and administrative staff to keep appointments, leads, and tasks moving.

This role requires comfort with learning new systems, adapting to changing priorities, and handling multiple hats with a proactive, resourceful mindset. In-office environment.