Customer Experience & Admin Coordinator — In-Office SD

Luxury Bath Technologies; Chula Vista (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator to join our growing team. This role supports customers while collaborating with sales, marketing, operations, and administrative teams to keep appointments, leads, and day-to-day tasks moving.

You will wear multiple hats, learn new systems quickly, and adapt as priorities change.

Qualifications

• Customer service or administrative experience is helpful but not required.
• Ability to learn new systems quickly and adapt to changing priorities.
• Comfortable juggling multiple priorities and taking ownership of tasks.
• Technologically proficient and good with people.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for our Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Skills

Friendly demeanor

Detail-oriented

Dependable

Multitasking

Tech-savvy

People skills

Proactive

Ownership

Tools

CRM platforms

Calendars

Spreadsheets

Web-based tools

Business applications

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator to join our growing team. This role supports customers while collaborating with sales, marketing, operations, and administrative teams to keep appointments, leads, and day-to-day tasks moving.

You will wear multiple hats, learn new systems quickly, and adapt as priorities change.