Customer Experience & Admin Coordinator — In-Office

Luxury Bath; Chula Vista (CA); On-site; USD 40,000 - 54,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA seeks a Customer Experience & Administrative Coordinator to join our growing team. You’ll support customers and collaborate with sales, marketing, operations, and administration to keep appointments, leads, and day‑to‑day tasks moving.

The role requires being organized, proactive, and tech‑savvy, with a knack for learning new systems and juggling multiple priorities in a fast-paced home-improvement environment.

Qualifications

• Prior experience in customer service or front office is a plus.
• Ability to manage multiple schedules and data entry with accuracy.
• Comfort learning new software and operating across teams.

Responsibilities

• Answer calls, texts, and emails from customers.
• Follow up with leads.
• Schedule, confirm, reschedule, and manage appointments.
• Coordinate calendars for Design Coordinators.
• Maintain CRM records and lead information.
• Support administrative tasks, reports, and meetings follow‑up.
• Aid marketing with social media, lead tracking, and projects.
• Identify and resolve scheduling or communication issues.
• Learn and troubleshoot new software and internal systems.

Skills

Customer service

Organizational skills

Proactivity

Tech-savviness

CRM proficiency

Tools

CRM platforms

Spreadsheets

Calendar tools

Email tools

Job description

American Bathroom Remodelers in San Diego, CA seeks a Customer Experience & Administrative Coordinator to join our growing team. You’ll support customers and collaborate with sales, marketing, operations, and administration to keep appointments, leads, and day‑to‑day tasks moving.

The role requires being organized, proactive, and tech‑savvy, with a knack for learning new systems and juggling multiple priorities in a fast-paced home-improvement environment.