Customer Service Representative

Ashley Furniture Industries; Waco (TX); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Employee Discount 10-30%

Extended health, dental and vision

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative to be the front-line ambassador for our Texas stores. You will deliver exceptional service to every customer, assist with administrative tasks, process sales orders, manage customer accounts, and support daily store operations using POS systems and Microsoft Office.

Ideal candidates are legally authorized to work in the US, 18+, with a high school diploma and 1 year of customer service experience.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.
• Maintain reliable attendance.
• Thrive in a team environment.

Responsibilities

• Front Desk & Customer Service: Greet all customers in a warm, professional manner, representing Ashley's brand image.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring documentation and approvals are obtained.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information.
• Cash Handling & Financial Procedures: Follow cash handling procedures, process payments accurately, and reconcile transactions under supervision.
• Customer Issue Resolution: Address inquiries and concerns professionally, escalate to Management as needed, and follow up for resolution.
• Audit & Compliance Assistance: Support Management with audits and inventory documentation, verifying paperwork accuracy.
• Reporting & Documentation: Maintain records, prepare routine reports, and file sales and office paperwork per standards.
• Team Collaboration: Work with sales, merchandising, and store staff to ensure seamless customer experience.
• Technology & Systems: Use POS systems, retail software, and Microsoft Office to perform duties.
• Complete any additional tasks as assigned.

Skills

Customer service

Teamwork

Communication

Flexibility

Attendance

Education

High school diploma or equivalent

Tools

POS systems

Retail management software

Microsoft Office Suite

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley:

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service: Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management:Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution:Address customer inquiries and concerns professionally, escalating complex issues to Management asappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation:Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration:Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems:Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete anyadditionaltasks as assigned bymanagement

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience,preferred
• Ability to work flexible hours, including weekends andholidays; including rotation for store opening and closing responsibilities – various shifts
• Maintain reliableattendance
• Thrive in a teamenvironment

What’s In It for You:

• When you joinus, you are eligible toparticipatein our comprehensive benefits programs,whichinclude:
• Extended health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/DisabilityInsurance
• Flex Spending Account
• 401K
• Paid Time off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are madeon the basis ofan individual’s skills, qualifications, merit, and businessneeds.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social Responsibility