Retail Sales & Customer Experience Manager

Macy's; Toms River (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s is looking for a Store Manager, Sales & Customer Service to lead a welcoming sales floor and coach associates while driving loyalty and upholding Macy’s standards.

You will analyze sales data, optimize productivity, and collaborate across OMNI, Style, and Asset Protection to deliver an outstanding shopper experience.

Join a dynamic environment with a focus on development, inclusion, and competitive benefits, with schedules that include days, evenings, holidays, and weekends.

Qualifications

• Bachelor’s degree or equivalent work experience in retail management.
• 3-5 years of management experience in retail.
• This position requires heavy lifting, standing, and moving.
• Ability to work flexible schedule including holidays and weekends.
• Excellent communication and leadership capabilities.

Responsibilities

• Build a productive, enthusiastic team to engage customers.
• Exceed sales goals by coaching and recognizing performance.
• Review sales data to improve results.
• Manage selling support, stockroom, signing, equipment, merchandising.
• Support OMNI, Style, and Asset Protection.
• Develop career progression plans for key positions.
• Interview, hire, train, and discipline team.
• Work a flexible retail schedule.
• Foster an inclusive, respectful store culture.

Skills

Leadership & Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

POS systems

Handheld devices

Job description

Macy’s is looking for a Store Manager, Sales & Customer Service to lead a welcoming sales floor and coach associates while driving loyalty and upholding Macy’s standards.

You will analyze sales data, optimize productivity, and collaborate across OMNI, Style, and Asset Protection to deliver an outstanding shopper experience.

Join a dynamic environment with a focus on development, inclusion, and competitive benefits, with schedules that include days, evenings, holidays, and weekends.