Customer Experience & Sales Liaison

WM; Helena (MT); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Stock purchase plan

401(k) company match

Paid vacation

Holiday and personal days

Medical/dental/vision insurance

Job summary

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high‑quality customer experience across the assigned book of business. The role acts as a Customer Experience liaison, documenting interactions, coordinating follow‑ups, and partnering with the sales team to strengthen service delivery and client connectivity.

Responsibilities include assisting NAM/PM with renewals and new services, managing inbound inquiries, preparing client reports, and

Qualifications

• Bachelor's degree in relationship management, sales, marketing, business administration or in lieu of degree.
• High School Diploma or GED with 4 years of relevant work experience.
• 1 year of relevant work experience (in addition to education requirement).

Responsibilities

• Assist the NAM and Project Managers in new program initiatives including right sizing, renewals, growth, acquisitions, mergers, trips and void review and the addition of new services.
• Customer Experience: manage concurrent customer interactions from inbound emails or tasks, follow up via email or calls, and coordinate with PM to ensure customer satisfaction.
• Document interactions in Salesforce and resolve problems by engaging appropriate WM departments and escalation paths.
• Prepare materials for client forums and assist with quarterly scorecards and client-specific reporting.
• Set up new client users and provide customer training on the E‑business portal; study local needs to support WM’s integrated services.

Education

Bachelor's Degree in relationship management, sales, marketing, business administration or in lieu of degree

High School Diploma or GED with 4 years of relevant work experience

1 year of relevant work experience

Job description

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high‑quality customer experience across the assigned book of business. The role acts as a Customer Experience liaison, documenting interactions, coordinating follow‑ups, and partnering with the sales team to strengthen service delivery and client connectivity.

Responsibilities include assisting NAM/PM with renewals and new services, managing inbound inquiries, preparing client reports, and