Customer Experience & Sales Leader - Retail

Michaels; Keller (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Michaels in Keller, TX is seeking a Sales Manager to lead a high-performing store team, drive sales results, and create an engaging customer experience. You will oversee front-end and service operations, coach employees to meet selling behaviors and brand standards, and ensure daily execution of SOPs and company programs.

Responsibilities include MOD coverage, POS accuracy, managing events like balloons and the Knit & Sew Shop, promoting the Loyalty Rewards Program, and supporting protection

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations with adherence to SOPs and brand standards.
• Coach team members to meet selling behaviors and customer experience goals.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Drive omni-channel services, including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards Program and MCC/Extend protection plans.

Skills

Retail leadership

Customer service

Coaching

KPI driven

Tools

POS systems

Self-Checkout

Job description

Michaels in Keller, TX is seeking a Sales Manager to lead a high-performing store team, drive sales results, and create an engaging customer experience. You will oversee front-end and service operations, coach employees to meet selling behaviors and brand standards, and ensure daily execution of SOPs and company programs.

Responsibilities include MOD coverage, POS accuracy, managing events like balloons and the Knit & Sew Shop, promoting the Loyalty Rewards Program, and supporting protection