Customer Experience & Sales Leader

Michaels; Twin Falls (ID); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels in Twin Falls, ID is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results through customer-focused leadership. This role oversees front-end and service operations, ensuring brand standards and operational expectations are met.

You will coach and develop the team, manage POS/Self-Checkout usage, and oversee in-store programs such as Balloons, birthday parties, loyalty enrollment, and protection plan adoption.

Qualifications

• 3+ years retail leadership experience.
• Ability to manage front-end and service operations.
• Experience coaching and developing store teams.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail Leadership

Customer Experience

Coaching

Operations Management

Tools

POS Systems

Job description

Michaels in Twin Falls, ID is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results through customer-focused leadership. This role oversees front-end and service operations, ensuring brand standards and operational expectations are met.

You will coach and develop the team, manage POS/Self-Checkout usage, and oversee in-store programs such as Balloons, birthday parties, loyalty enrollment, and protection plan adoption.