Customer Experience Leader: Drive Sales & Service

Michaels; Missoula (MT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels Missoula is seeking a Sales Manager to lead a high-performing store team, drive sales goals, and deliver an engaging customer experience. You will coach staff, enforce SOPs, and ensure smooth front-end operations across POS, loyalty programs, and omni-channel services.

Ideal candidates bring 3+ years of retail leadership, strong team coaching, and a proven ability to optimize store performance while maintaining brand standards in a busy environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and customer experience.
• Coach team and ensure SOP compliance.
• Oversee front-end and service operations.
• Manage POS and Self-Checkout usage.
• Drive omni-channel services (BOPIS, Same Day Delivery).
• Promote loyalty program and customer engagement.
• Oversee Knit & Sew Shop and related services.

Skills

Retail leadership

Customer service coaching

Store floor management

Tools

POS system

Self-Checkout

Job description

Michaels Missoula is seeking a Sales Manager to lead a high-performing store team, drive sales goals, and deliver an engaging customer experience. You will coach staff, enforce SOPs, and ensure smooth front-end operations across POS, loyalty programs, and omni-channel services.

Ideal candidates bring 3+ years of retail leadership, strong team coaching, and a proven ability to optimize store performance while maintaining brand standards in a busy environment.