Store Sales Leader: Drive Experience & Ops

Michaels; Nampa (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Flexible spending accounts

Commuter benefits

Job summary

Michaels NAMPA, ID is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. You will oversee front-end operations, coach the team, and ensure SOPs and brand standards are consistently followed.

Key duties include optimizing omni-channel fulfillment (BOPIS, Same Day Delivery), promoting the Loyalty Rewards program, and supporting departments such as Knit & Sew Shop and Custom Framing where applicable.

Qualifications

• Experience leading retail teams and achieving sales KPIs.
• Proven ability to coach for customer-centric selling.
• Familiar with front-end operations and SOP compliance.

Responsibilities

• Lead store operations and champion selling culture to drive sales.
• Coach team, provide MOD coverage, and ensure brand standards.
• Oversee POS usage, checkout flow, and omni-channel service.
• Promote loyalty programs and manage in-store events and programs.
• Support departments like Knit & Sew Shop and framing where applicable.

Skills

Retail leadership

Customer experience

Coaching

Sales optimization

Omni-channel

Tools

POS systems

Self-Checkout

BOPIS

Loyalty programs

Job description

Michaels NAMPA, ID is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience. You will oversee front-end operations, coach the team, and ensure SOPs and brand standards are consistently followed.

Key duties include optimizing omni-channel fulfillment (BOPIS, Same Day Delivery), promoting the Loyalty Rewards program, and supporting departments such as Knit & Sew Shop and Custom Framing where applicable.