Store Sales Leader: Customer Experience & Ops

Michaels Stores; Glendale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

Michaels Stores in Glendale, AZ is seeking a Sales Manager to drive a high-performing selling culture, lead front-end operations, and deliver exceptional customer experiences. You will coach staff, ensure SOP adherence, and promote loyalty programs while managing in-store programs and events.

The role emphasizes strong daily execution, asset protection, and agile responses to omni-channel needs such as BOPIS and Same Day Delivery. A 3+ year retail leadership background is required.

Qualifications

• 3+ years of retail leadership experience.
• Experience coaching teams to deliver customer-focused selling behavior.

Responsibilities

• Lead front-end and service operations to meet brand standards.
• Coach and develop team members through onboarding and ongoing training.
• Drive sales and service KPIs through effective store leadership.
• Provide Manager-on-Duty coverage and ensure omni-channel execution.

Skills

Retail leadership

Customer experience coaching

POS & Self-Checkout operations

Loyalty program knowledge

Training & development

Asset protection awareness

Tools

POS terminals

Self-Checkout systems

Loyalty program systems

Job description

Michaels Stores in Glendale, AZ is seeking a Sales Manager to drive a high-performing selling culture, lead front-end operations, and deliver exceptional customer experiences. You will coach staff, ensure SOP adherence, and promote loyalty programs while managing in-store programs and events.

The role emphasizes strong daily execution, asset protection, and agile responses to omni-channel needs such as BOPIS and Same Day Delivery. A 3+ year retail leadership background is required.