Customer Experience Sales Associate

Citi Trends, Inc.

Clarksdale (MS)

On-site

USD 25,000 - 35,000

Full time

8 hours ago
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Job summary

CITITRENDS in-store position seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise. The role emphasizes proactive engagement, integrity, and effective communication in a dynamic retail environment.

The Sales Associate will support Store Operations, assist with merchandising and price changes, and help implement loss prevention procedures while following company policies and safety guidelines.

Qualifications

  • Excellent communication and organizational skills.
  • Ability to work a flexible schedule including nights and weekends.
  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

  • Processes freight
  • Assisting with price changes/markdowns
  • Balances register according to company policy
  • Bags merchandise efficiently when completing a customer\'s transaction
  • Handles all cash, checks and credit cards correctly and by company policy
  • Obtains management approval when needed for returns, voids and checks
  • Handles maintenance and housekeeping duties as assigned
  • Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
  • Follows all safety procedures
  • Must keep a professional, neat appearance, including wearing a name tag
  • Assists management in merchandising sales floor according to stock level.
  • Explains our exchange/refund policies to customers after transactions.
  • Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
  • Performs other duties as may be assigned.

Skills

Communication
Organizational skills

Education

High school diploma or equivalent

Job description

CITITRENDS in-store position seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise. The role emphasizes proactive engagement, integrity, and effective communication in a dynamic retail environment.

The Sales Associate will support Store Operations, assist with merchandising and price changes, and help implement loss prevention procedures while following company policies and safety guidelines.

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