Customer Experience & Sales Agent (Hybrid)

MCI; Nebraska; A distancia; USD 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Paid Training

Casual Dress Code

Descripción de la vacante

MCI Careers seeks a Customer Service Representative in Nebraska. This role focuses on providing technical support, resolving issues, and selling products to ensure an exceptional customer experience. Candidates should have excellent communication and organizational skills, a high school diploma, and the ability to thrive in a fast-paced environment. Full-time employees are eligible for comprehensive health benefits and incentives. Apply to join a team-oriented culture that values your contributions.

Formación

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Windows operating system.

Responsabilidades

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Ensure first call resolution through problem solving and effective call handling.

Conocimientos

Excellent organizational skills

Verbal communication skills

Written communication skills

Customer service oriented

Problem-solving skills

Conflict resolution skills

Ability to multi-task

Team orientation

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

MCI Careers seeks a Customer Service Representative in Nebraska. This role focuses on providing technical support, resolving issues, and selling products to ensure an exceptional customer experience. Candidates should have excellent communication and organizational skills, a high school diploma, and the ability to thrive in a fast-paced environment. Full-time employees are eligible for comprehensive health benefits and incentives. Apply to join a team-oriented culture that values your contributions.