Customer Experience & Sales Agent (Hybrid)

MCI; Savannah (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

MCI is seeking Customer Service Agents to support inbound and outbound customer service and sales for a variety of clients. You will handle inquiries, upsell products, and maintain high customer satisfaction, with opportunities for advancement into supervision, training, and operations management.

Ideal candidates are problem solvers with strong communication skills, reliability, and the ability to navigate scripts and knowledge bases while protecting confidential information.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient).

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to find missing information; coordinate to resolve issues.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Use knowledge base and training to answer questions following scripts and procedures.
• Comply with confidential information and personal data requirements.
• Escalate issues to appropriate staff for resolution.
• Attend meetings and training; stay up-to-date on changes to program knowledge.
• Adhere to attendance and work schedule requirements.

Skills

Communication skills

Typing speed 20+ wpm

MS Office basics

Punctuality

Team orientation

Education

High school diploma or equivalent

Job description

MCI is seeking Customer Service Agents to support inbound and outbound customer service and sales for a variety of clients. You will handle inquiries, upsell products, and maintain high customer satisfaction, with opportunities for advancement into supervision, training, and operations management.

Ideal candidates are problem solvers with strong communication skills, reliability, and the ability to navigate scripts and knowledge bases while protecting confidential information.