Customer Service & Sales Representative

MCI Careers; Savannah (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

MCI Careers is hiring Call Center Agents to support our Customer Service & Support team in Savannah, GA. This fast-paced role handles inbound and outbound calls, resolves customer issues, and promotes solutions for leading brands.

You’ll follow scripts, use CRM tools, and meet quality and efficiency metrics in a merit-based environment. We provide extensive training, coaching, and clear opportunities for advancement within CX, sales, tech support, and digital solutions.

Responsibilities

• Handle inbound and outbound calls from customers.
• Resolve customer issues and inquiries.
• Promote solutions and upsell where appropriate.

Job description

MCI Careers is hiring Call Center Agents for our Customer Service & Support team. In this fast-paced, performance-driven role, you’ll handle inbound and outbound calls, resolve customer issues, and promote solutions for leading global brands. You’ll use CRM tools, follow scripts and compliance standards, and work toward clear performance metrics in quality, efficiency, and sales or retention. MCI offers extensive training, coaching, and advancement opportunities in CX, sales, tech support, and digital solutions within a collaborative, merit-based environment.