Remote Customer Support & Sales Specialist

MCI Careers; North Dakota; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Paid training

Fun work environment

Job summary

MCI Careers is hiring for a Customer Service Representative position in North Dakota. This role supports customer service, technical support, and sales interactions, requiring effective communication and problem-solving skills. Ideal candidates need a high school diploma and strong organizational abilities. MCI offers competitive compensation, paid time off, health benefits, and opportunities for career growth in a positive work environment. Join a dynamic team making a difference in customer experiences.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with regular attendance.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology for account management tasks.
• Recognize sales opportunities and apply sales skills.
• Ensure first call resolution through effective problem solving.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Problem solving

Conflict resolution

Reliability

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

MCI Careers is hiring for a Customer Service Representative position in North Dakota. This role supports customer service, technical support, and sales interactions, requiring effective communication and problem-solving skills. Ideal candidates need a high school diploma and strong organizational abilities. MCI offers competitive compensation, paid time off, health benefits, and opportunities for career growth in a positive work environment. Join a dynamic team making a difference in customer experiences.