Bilingual Customer Sales & Support Agent

MCI Careers; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, and vision coverage

Cash bonuses and prizes

Job summary

MCI Careers is seeking a Bilingual Customer Service & Sales Representative to support customers across the United States. This entry-level position offers paid training. Responsibilities include handling calls, providing customer solutions, and ensuring high satisfaction rates. Ideal candidates should possess strong communication skills, be tech-savvy, and want to grow in a fast-paced, customer-focused setting. MCI provides comprehensive benefits, including PTO, health coverage, and a rewarding work environment.

Qualifications

• Must be 18 years or older.
• Ability to type 20+ words per minute.
• Reliable and punctual with strong time management and self-motivation.
• Able to multi-task, stay focused, and work independently.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats professionally.
• Listen actively to understand customer needs and provide accurate solutions.
• Ensure first-call resolution through effective troubleshooting and communication.

Skills

Strong written and verbal communication skills

Conflict resolution

Problem-solving

Customer empathy

Time management

Basic proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Windows operating systems

Job description

MCI Careers is seeking a Bilingual Customer Service & Sales Representative to support customers across the United States. This entry-level position offers paid training. Responsibilities include handling calls, providing customer solutions, and ensuring high satisfaction rates. Ideal candidates should possess strong communication skills, be tech-savvy, and want to grow in a fast-paced, customer-focused setting. MCI provides comprehensive benefits, including PTO, health coverage, and a rewarding work environment.