Hybrid Call Center Sales Specialist - Fast-Paced CX

MCI; North Dakota; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Incentives & Rewards

Job summary

MCI Careers is looking for a dedicated customer service representative to support technical and sales interactions. This role is integral for resolving issues and ensuring customer satisfaction. Candidates should be at least 18 years old, have a high school diploma, and possess excellent communication and organizational skills. The position offers competitive compensation, opportunities for growth, and various benefits including paid time off and health coverage. Ideal for motivated individuals ready for a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• The ability to type swiftly and accurately (20+ words a minute).
• The ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Customer service orientation

Excellent communication skills

Problem-solving skills

Organizational skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is looking for a dedicated customer service representative to support technical and sales interactions. This role is integral for resolving issues and ensuring customer satisfaction. Candidates should be at least 18 years old, have a high school diploma, and possess excellent communication and organizational skills. The position offers competitive compensation, opportunities for growth, and various benefits including paid time off and health coverage. Ideal for motivated individuals ready for a fast-paced environment.