Customer Experience & Route Ops Manager | Bonus & Car

Canteen North America; Phoenix (AZ); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Company Car

Job summary

Canteen is seeking a Customer Service Manager to lead daily operations, manage route drivers, ensure product availability, and be the primary contact for client inquiries. The role emphasizes customer focus, organization, and proactive issue resolution to maintain service standards and grow client retention.

The candidate should have strong leadership, experience in route management or food & beverage settings, and be able to travel to client sites while delivering world-class service.

Qualifications

• Bachelor's degree preferred; two-year college or equivalent acceptable.
• Strong leadership with experience mentoring frontline teams.
• Experience managing employee performance and coaching.
• Proficiency in Microsoft Office and route management software.

Responsibilities

• Oversee day-to-day operations and manage route drivers.
• Ensure product availability and maintain client satisfaction.
• Resolve customer inquiries and concerns promptly.
• Visit sites, support grand openings, and aid with account standards.
• Drive a company vehicle on routes when needed.

Skills

Customer service

Leadership

Route management

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Route management software

Job description

Canteen is seeking a Customer Service Manager to lead daily operations, manage route drivers, ensure product availability, and be the primary contact for client inquiries. The role emphasizes customer focus, organization, and proactive issue resolution to maintain service standards and grow client retention.

The candidate should have strong leadership, experience in route management or food & beverage settings, and be able to travel to client sites while delivering world-class service.