Customer Experience Lead: Route & Accounts

Canteen North America; Dubuque (IA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen is hiring a Customer Service Lead Manager to oversee daily operations, guide route drivers, and ensure exceptional client service. You will collaborate with clients and the operations team to resolve issues, maintain product availability, and drive customer satisfaction.

The ideal candidate brings leadership, a track record in customer service, and the ability to manage multiple priorities while building strong client relationships.

Qualifications

• Bachelor’s degree preferred; two‑year college degree or equivalent is acceptable.
• Experience leading frontline teams and driving customer satisfaction.
• Strong onboarding and coaching experience.
• Experience with route management and merchandising preferred.
• 3+ years customer service; 3 years driving experience required.
• Valid Non-CDL Class C license and clean driving record.

Responsibilities

• Visit sites and maintain client retention.
• Assist branches with grand openings and store openings.
• Ensure compliance with local and national standards and review reporting.
• Develop action plans to improve service scores and waste reduction.
• Create account-level sales plans and track profitability.
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Drive merchandising standards and introduce new products to increase revenue.
• Assess performance through quarterly evaluations.
• Perform Route Driver duties when needed.

Skills

Leadership

Customer service

Communication skills

Route management

Travel willingness

Microsoft Office

Education

Bachelor's degree preferred

Two-year college degree acceptable

Tools

Route management software

Microsoft Office Suite

Job description

Canteen is hiring a Customer Service Lead Manager to oversee daily operations, guide route drivers, and ensure exceptional client service. You will collaborate with clients and the operations team to resolve issues, maintain product availability, and drive customer satisfaction.

The ideal candidate brings leadership, a track record in customer service, and the ability to manage multiple priorities while building strong client relationships.