Customer Experience & Retention Specialist

David Baxter - State Farm Agent; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

David Baxter - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the insurance agency. You will engage with customers, resolve inquiries, and collaborate with team members to meet community needs.

Ideal candidates are customer-focused, empathetic, and capable of handling multiple tasks in a fast-paced environment, with opportunities for internal growth for driven, sales-minded individuals.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Calm under pressure

Job description

David Baxter - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the insurance agency. You will engage with customers, resolve inquiries, and collaborate with team members to meet community needs.

Ideal candidates are customer-focused, empathetic, and capable of handling multiple tasks in a fast-paced environment, with opportunities for internal growth for driven, sales-minded individuals.