Customer Experience & Retention Specialist

Ken Davis - State Farm Agent; Huntsville (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Ken Davis - State Farm Agent is hiring a Customer Relations Representative to deliver exceptional customer experiences and support the growth of a local insurance agency. You will respond to inquiries, coordinate with agency teammates, and help anticipate the needs of community members served by the office.

Internal growth opportunities are anticipated for driven, sales-minded candidates while you expand your customer service skills and contribute to the agency’s success through attention to

Qualifications

• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Job description

Ken Davis - State Farm Agent is hiring a Customer Relations Representative to deliver exceptional customer experiences and support the growth of a local insurance agency. You will respond to inquiries, coordinate with agency teammates, and help anticipate the needs of community members served by the office.

Internal growth opportunities are anticipated for driven, sales-minded candidates while you expand your customer service skills and contribute to the agency’s success through attention to