Customer Relations Representative - State Farm Agent Team Member

David Baxter - State Farm Agent; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

David Baxter - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the insurance agency. You will engage with customers, resolve inquiries, and collaborate with team members to meet community needs.

Ideal candidates are customer-focused, empathetic, and capable of handling multiple tasks in a fast-paced environment, with opportunities for internal growth for driven, sales-minded individuals.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Calm under pressure

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with David Baxter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.