Customer Service Representative - State Farm Agent Team Member

David Bassing - State Farm Agent; Hartington (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

David Bassing State Farm is seeking a Customer Service Representative to deliver exceptional service to community members in Hartington, Nebraska. You will resolve inquiries, coordinate with agency teammates, and support policy-related tasks.

The role emphasizes attentiveness, empathy, and ability to manage multiple tasks in a fast-paced environment within a local insurance office.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitask

Job description

ROLE DESCRIPTION:

As a Customer Service Representative with David Bassing State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.