Customer Experience & Retention Specialist

David Hitch - State Farm Agent; Berlin (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License Paid by Agency

Salary Plus Commission

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

David Hitch - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences. In this role, you will resolve customer inquiries, maintain records, and work with your team to enhance customer satisfaction.

The ideal candidate possesses strong communication skills and is familiar with customer service practices. This position offers a competitive salary along with performance bonuses and various benefits including health insurance and flexible scheduling.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Must be able to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

David Hitch - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences. In this role, you will resolve customer inquiries, maintain records, and work with your team to enhance customer satisfaction.

The ideal candidate possesses strong communication skills and is familiar with customer service practices. This position offers a competitive salary along with performance bonuses and various benefits including health insurance and flexible scheduling.